privacy-policy

Privacy Policy

Effective Date: [24-Oct-2023]

Thank you for choosing Pan Home for your online shopping needs. We are committed to
protecting your privacy and ensuring the security of your personal information. This Privacy
Policy explains how we collect, use, disclose, and safeguard your personal information when
you interact with our website, mobile applications, and related services (collectively, the
"Services"). By accessing or using our Services, you consent to the practices described in this
Privacy Policy.

1. General Terms and Conditions

This website panhomestores.com is managed and operated by DECOLIFE.
Ensuring the protection and management of your personal information is our primary concern.
This Privacy Policy outlines the purpose behind the collection and processing of your data.
Please thoroughly review this Privacy Policy to gain insight into our practices and
methodologies for handling your data.
This Privacy Policy is subject to change in accordance with applicable laws, regulations, orders,
or the Company's internal operation policy. In such cases, changes will be notified in the Terms
and conditions of the Website.

2. Our Responsibility to Protect Your Personal Information

We are committed to safeguarding and overseeing the security of your personal information.
Your data will be treated with strict confidentiality and will only be revealed in situations as
outlined herein. We will handle your data in compliance with relevant laws and regulations,
gathering it for legitimate purposes and ensuring its secure management.

3. Information We Collect and How We Collect It

Your personal information may be collected by the Company in the following cases:
- During the course of using our Services, including access to the Website.
- When contacting the Company online (through inquiry messages within the Website, customer
service call centers, etc.).
- When participating in various events or promotions held by the Company.
In the above cases, the Company may collect your personal information, which may include but
is not limited to:
- Name
- Contact Number
- Email Address
- Location Information
- Personal information contained in inquiry messages
- Personal information required for participating in events (e.g., images, photos, personal
stories)
- Address information
- Date of birth
- Nationality
- Website access logs (e.g., IP address, cookies, etc.)

4. How We Use Your Personal Information

The Company uses your information for various purposes, including but not limited to:

4.1 Marketing Activities

- If you provide consent to receive marketing information from the Company, we may provide
marketing information via phone, text, email, mail, push notifications or other written forms.

4.2 Inquiry-Related Contacts

- We may utilize your personal information to reply to your means of contact, including emails
sent via the Website.

4.3 Website Improvement and Security Reinforcement

- We may utilize your personal information to improve the Website and optimize the Website
content for your computer or mobile devices.
- We may utilize your personal information to ensure that you use the Website in the fastest and
safest manner.

4.4 Customer Identification and Other Issue Resolution

- We may utilize your personal information to resolve issues, including customer identification
arising in relation to the use of delivery services, assembly and installation services, and other
services provided by the Company.

4.5 Events

- We may utilize your personal information to proceed with various events and provide relevant
prizes.

5. Period of Processing and Retention, and Methods for Destroying Personal Information

5.1 Period of Processing and Retention of Personal Information

- As a general matter, if it is required to retain the personal information in accordance with
applicable laws and regulations, the Company shall retain and use your personal information
for the period and purpose as specified under relevant laws and regulations.

5.2 Destruction of Personal Information.

- The Company retains your personal information for a certain period pursuant to its internal
policy and applicable laws and regulations. Upon achieving the purpose for processing the
personal information, we shall destroy the information for safety purposes. Any print-out
version of the personal information shall be incinerated or destroyed using a shredder, and
any personal information stored in electronic files shall be destroyed in an irreversible manner
using technical means.

6. When We Transfer Your Personal Information to a Third Party

- Your personal information may be transferred to an affiliate of Pan Home group and/or a
reliable service partner, in which case such personal information shall be transferred to the
extent as agreed by your prior consent. We value your personal information and shall never
sell or disclose your personal information to a third party for any purpose other than specified
herein.
- In some cases where it is necessary for a criminal investigation, the Company may be obliged
to disclose your personal information to the judicial authority based on the legal regulations. -
Currently, the Company does not provide your personal information to any third party. If the
Company commences transferring your personal information to a third party in the future, the
Company shall obtain your consent in advance.

7. Delegation of Personal Information Processing

The Company delegates the processing of personal information of customers, in part or in
whole, to delegatees, who may process your personal information for the delegated purposes.
The delegatees shall handle personal information in accordance with the scope of the
delegated services, and shall not use the personal information for purposes other than that of
providing these services. The Company shall manage and supervise the delegatees to prevent
any loss, theft, leakage, falsification, or damage of your personal information caused by the
service delegation.

8. Your Rights and How to Exercise Them

As a personal information principal, you have the right to exercise the following:
- You may request access to see your personal information.
- You may request correction of your personal information.
A legal representative of a child under [Specify Age] may request access to see, correction,
deletion, processing, or suspension of processing of any personal information pertaining to the
child. When requested, the Company shall confirm that the requesting party is the personal
information principal or a legitimate legal representative. The Company may reject such a
request only when there exists a justifiable reason as set forth under laws or a reason
equivalent thereto.

9. How We Ensure Security of Your Personal Information

The Company manages the personal information collected from you in a safe environment,
protecting it from unauthorized access, disclosure, use, modification, or disposal by
organizations or individuals. The security of your personal information is upheld through the
implementation of suitable managerial, technical, or physical measures. If you establish a
password to access a specific section of the Website, it is important to maintain the
confidentiality of your password and refrain from sharing it with any third party.

10. Installation, Operation, and Rejection of Cookies and Other Automatic Personal
Information Collection Devices

The Company uses cookies on the Website, including but not limited to session/permanent
cookies and web beacons. A cookie is a file that saves the history of a customer’s visit to this
Website from their computer and informs the Company of the history. Cookies help the
Company identify a customer’s web content preferences, adjust the Website according to
customer preferences, and measure the degree of Website usage.
Once a customer accesses the Website, the Company uses cookies to provide targeted
marketing services, personalized services, and so on, by means such as analyzing frequency of
access, visit time, tracing the customer, and obtaining information on event participation and
frequency of visits. A customer has the option to install cookies. A customer may accept all
cookies or customize few from the browser. However, in the event of refusing the installation of
cookies, there may be a problem in the provision of services.

11. Inquiries or Complaints

If you have any inquiries regarding this Privacy Policy or your personal information collected by
the Company, or any complaints regarding the protection of your personal information, please
feel free to contact us through our Customer care department as below.

We are dedicated to safeguarding your privacy and guaranteeing that your personal information
is managed in accordance with this Privacy Policy and the relevant laws and regulations. Thank
you for choosing DECOLIFE for your online shopping needs.