Shipping FAQ
Order now and get your delivery within 20-30 days.
Free delivery and fixing for any purchase above 250/AED, if the amount is less there will be a delivery charges of 19/AED applicable.
Yes, you can cancel the order before the scheduled date of delivery without any charges. We will process your refund within 20-30 days. For more details, please check the cancellation policy.
In a circumstance where the wrong item gets delivered, we will make it our priority to deliver the correct item on the next business day.
No, there is no limit on the weight of the product to shop online!
If an item is found faulty, you have 3 days to request a repair/refund/return/exchange or cancellation.
We can collect the order for free or you can drop the item at the nearest store location and request repair/refund/return/exchange or cancellation.
Our Logistics team will call one day before the planned date of delivery and you can suggest your convenient day and time.
Sure, you can specify the nominated person who will receive your delivery on your behalf at the time of fixing delivery schedule with our logistics team via call. The nominated person must present the Order confirmation message (email or sms), Emirates ID or Passport.
Yes you can call our customer service and inform us about the changes in the delivery address.